Frequently Asked Questions
How does the Sunny Carry Calm Pod work?
The Sunny Carry Calm Pod uses gentle, non-invasive vibration pulses delivered to the palm of your hand, designed to soothe the body’s stress response. By activating your natural relaxation pathways, it helps quiet racing thoughts, reduce tension, and support a calmer state—without medication.
How to Use:
Put the product completely in your hand - with the button against your palm:
Press the power button - the low-frequency decompression mode, is recommended for left hand.
Pressing the power button again is the high-frequency encouragement mode, which is recommended for the right hand.
Who is the Calm Carry Pod designed for?
The Calm Carry Pod is designed for children aged 4 years and older, including school-age kids and teenagers. Its small size makes it comfortable for little hands while remaining discreet enough for older children and teens to use at school or in public spaces.
Where are you located?
Our head office is located in NSW Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
Where can I use the Sunny Carry Calm Pod?
The Sunny Carry Calm Pod is designed for use anywhere you need calm. Keep it at your bedside, use it while at school, carry it during travel, or take it to help ease stress on the go. Its compact, portable design delivers natural relaxation whenever and wherever you need it.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How do I contact you?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at sunnydownunder1@gmail.com.
Our operating times are Monday to Friday, 9am - 5pm AEST. We aim to respond within 24 hours during weekdays.